Privacy Policy
How we protect your data, respect your privacy, and maintain the highest standards of security for your jewelry business.
JewelTag Privacy Commitment
At JewelTag.us, we understand that your jewelry business handles sensitive client information, high-value inventory data, and financial transactions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our POS system, CRM, inventory management, and related services.
Our Promise: We never sell your personal data or your customers' information to third parties. We are GDPR, CCPA, and PCI DSS compliant.
1. Information We Collect
We collect information that you provide directly to us, information generated through your use of our services, and information from third-party sources as permitted by law.
Account Information
Business name, contact details (name, email, phone), billing information, tax ID, and user credentials.
Inventory Data
Product details, certifications (GIA, IGI), supplier information, cost data, pricing, and images.
Customer Information
Client names, contact details, purchase history, preferences, appointments, and repair records.
Transaction Data
Sales records, payment information (processed via secure PCI-compliant gateways), refunds, and layaway details.
We do not store full credit card numbers or CVV codes. All payment processing is handled by our PCI Level 1 certified partners.
2. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve our platform and features
- Process transactions and send related information (receipts, invoices)
- Generate analytics and business intelligence reports
- Provide customer support and respond to inquiries
- Send administrative communications (security alerts, policy updates)
- Prevent fraud, unauthorized transactions, and protect security
4. Data Security
256-bit Encryption
AES-256 for data at rest and TLS 1.3 for data in transit
Daily Backups
Automated encrypted backups with 30-day retention
SOC 2 Type II
Audited security controls and compliance
We implement industry-standard security measures, including regular security assessments, penetration testing, employee security training, and access controls. However, no method of transmission over the Internet is 100% secure.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal retention)
- Opt-out: Decline sale of personal information (we don't sell it)
- Portability: Receive your data in a structured format
To exercise your rights, contact us at privacy@jeweltag.us or call 1-800-JEWEL-TAG.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
8. International Data Transfers
Your information may be transferred to and processed in the United States and other countries where we operate. We implement Standard Contractual Clauses (SCCs) and other safeguards to ensure adequate protection for international data transfers in compliance with applicable laws.
9. Updates to This Policy
We may update this privacy policy periodically. We will notify you of material changes by posting the new policy on this page, updating the "Last Updated" date, and for significant changes, via email or in-app notification.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
JewelTag Systems Inc.
6600 Menaul Blvd NE Suite 6508
Albuquerque NM 87110
Legal Disclosures
For legal requests or to report a privacy concern, you may also contact our legal counsel at:
legal@jeweltag.us
For residents of the European Union, you have the right to lodge a complaint with your local supervisory authority.